Terms and Conditions
Riverbloom Farms Shipping Policy
Mission Statement
We want dahlias to be enjoyed, not out of reach. That’s why we charge a $10 flat shipping rate for up to 10 tubers. This covers postage, materials, and insurance, without markups. Our packaging is simple, but each tuber is wrapped with care, ready to travel safely to your doorstep. Simple, nurturing, and sent with care.
Before shipping, each tuber is carefully inspected and sent with at least one verified viable eye, so you can feel confident you’re receiving healthy, viable planting stock.
Shipping Rate - Flat-rate shipping: $10 per box (up to 10 dahlia tubers). Orders with more than 10 tubers will ship in additional boxes, each at the same flat-rate. Our shipping rate reflects our actual cost and is not marked up, helping to keep dahlias affordable and accessible to all gardeners.
Shipping Method - Tubers ship via USPS Ground Advantage Cubic, packed with vermiculite and cushioning materials. - Delivery typically occurs within 2–5 business days.
Shipping for Larger Orders
If you’re ordering more than 10 tubers, they will be shipped in additional boxes to ensure each tuber arrives safely. We will reach out after checkout to cover the extra $10 shipping per additional box, so you’ll always know exactly what your order will cost.
Insurance Included - All shipments are insured at full order value at no extra cost. - Insurance protects tubers in case of loss or damage during transit.
Shipping Timing - West Coast orders: shipped the first week of March to arrive dormant and ready to plant. - Other regions: shipped mid March, with instructions for safe storage until soil is ready. Orders are not shipped on weekends to prevent delays.
If Tubers Arrive Before Planting Time
1. Keep tubers in the original box with vermiculite.
2. Store in a cool, dry, dark place (50–60°F / 10–15°C).
3. Avoid moisture — do not water while dormant.
4. Plant only when soil is workable and frost-free.
Lost or Damaged Packages - Contact us within 48 hours of delivery with photos of the package and contents. We will assist with insurance claims to resolve any issues.
Contact Questions? Visit us at: https://riverbloomfarms.net
Return & Replacement Policy
At Riverbloom Farms, we take great care in growing, storing, and packing our tubers, and we’re truly grateful for your support of our small farm. Because we ship living plant material during a limited spring shipping window, the following policy helps ensure clarity and fairness for everyone.
Living Plant Sales
Tubers are living plants, and for this reason, all sales are final. We are unable to accept returns or exchanges once orders have shipped.
If There’s an Issue With Your Order
Please open and inspect your order promptly upon delivery.
If you receive:
- Tubers that are severely damaged during transit, or
- An incorrect or missing item
Please contact us within 48 hours of delivery and include:
- Your order number
- Clear photos of the issue
If the issue is confirmed, we will gladly offer a replacement (if available) or store credit.
Growing Conditions & Viability
All tubers are carefully inspected prior to shipping and are sent with at least one verified viable eye at the time they leave our farm.
Because tubers are living products, their growth and performance depend on many factors beyond our control, including weather, soil conditions, planting timing, storage, and care after delivery.
For this reason, we are unable to offer refunds or replacements based on:
- Failure to sprout
- Plant performance
- Bloom production
We’re always happy to answer questions and share guidance to help set you up for success.
Weather & Storage After Delivery
Orders may arrive before it is safe to plant in your area. Customers are responsible for:
- Proper storage until planting conditions are appropriate
- Protecting tubers from freezing temperatures or excessive moisture
Damage caused by improper storage, delayed planting, or extreme weather after delivery is not eligible for replacement.
Shipping Timing & Responsibility
Our tubers are shipped during a planned spring shipping window. Once an order leaves our farm, shipping is handled by the carrier. While we pack carefully, we cannot be responsible for carrier delays or handling once in transit.
We’re Here to Help
If you have questions or concerns about your order, please contact us at
bloomsby@riverbloomfarms.net
Thank you for supporting Riverbloom Farms. We’re honored to be part of your garden this season.
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THAT'S A WRAP!
Our Tuber Season Has Come to a Close.
Thank you for supporting Riverbloom Farms. It means so much to our small farm. We hope your season is filled with beauty and abundance.
Join our email list for first access when tubers return.
With gratitude,
Rhonda, Kayla & Shondra